Testing and handing over solutions.
From a working example to traceable customer operations.
Check realistic scenarios
Test the agreed workflow with typical inputs, missing information and unauthorized access. Check what happens when an external connection is unavailable. Record expected and observed behavior.
Make approvals explicit
Check which actions an agent may perform and where people decide. Have the business owner assess results. Technical function and business acceptance both belong in a good handover.
Prepare operations
Hand over a short workflow description, configuration, known limits and support path. Agree how changes are handled and when to review the solution. The customer should know whom to contact with questions.