Clear roles in a partnership.
Customer, sales partner, product partner and GROON: making responsibilities clear.
Sales and product partners
Sales partners identify needs and start relevant conversations with GROON. Product partners develop their own solutions on AIOS. A sales mandate does not automatically grant access to customer instances or data.
The customer decides
The customer sets business goals, data permissions and responsible contacts. Agree who approves access, accepts results and prioritizes changes. Name a responsible person for each step.
Document responsibility
Record who owns the platform, custom solution, infrastructure and support. This depends on the agreed partnership and deployment model. Review responsibilities together for new instances and significant changes.